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Tap Continue with Apple, Continue with Google or Continue with Facebook. We never see your password for those services. Each option makes its own account, so use the same one every time.

Check you’re using the same sign-in option as before. Signing in with Google when you first used Apple, for example, opens a different, empty account.

Still stuck? Send us a message below with the email on your account and a screenshot, and we’ll sort it out.

Tap the ⋯ menu on it in the app and choose Report. You can block someone from the same menu. We look at every report within 24 hours.

A booking at a quieter time at a restaurant, spa or activity, for a better price. The discount, time and any conditions are shown before you book. Booking is free.

Open a slot, choose how many people, and book. You get a code (we email it to you too) to show when you arrive. You can have up to 5 upcoming bookings at a time.

To cancel, open ProfileYour bookings, pick the booking and tap Cancel booking. You can cancel up to 1 hour before your slot.

Your table is held for 15 minutes after your booked time. After that the booking lapses and counts as a no-show.

3 no-shows in 30 days and you can’t book Off-Peak Slots for 14 days. Cancelling in time never counts against you.

Think a no-show was a mistake, or a business didn’t honour your booking? Send us a message with the booking code within 7 days.

An optional membership with perks at partner spots, Pro-only deals, more searches and Nomster AI messages, and extra checkpoint features. New members get 30 days free. On the web it’s S$9.90 a month or S$99 a year after the trial; in the iPhone and Android apps the store shows the price before you pay.

• iPhone: Settingsyour nameSubscriptionsNomster
• Android: Google PlayPayments & subscriptionsSubscriptions
• Web: ProfileNomster ProEnd my plan

Pro stays on until the end of the period you’ve paid for, then stops. If you cancel a web trial, you’re never charged.

Refunds for App Store and Google Play purchases are handled by Apple and Google under their rules. Web payments aren’t refunded for part-used periods unless the law requires it or we made a mistake. Got a new phone? Open the Pro page and tap Restore purchases.

In the app, open ProfileDelete account, type DELETE and confirm. It happens straight away and we email you a confirmation.

Paying for Pro through the App Store or Google Play? Cancel it there first. No longer have the app? Ask us to delete it here.

Deleted straight away: your profile, saved places and lists, plans you made, your messages in friends’ plans, coins and rewards history, alerts, and your reviews and photos.

Kept without your name: Off-Peak bookings on a business’s records, checkpoint reports and simple tap counts. We also keep payment records the law requires. Details are in our Privacy policy.

Yes. Email privacy@nomsterapp.com from the email on your account and we’ll send it within 30 days.